The Big Hugs Promise
We aim to improve our service to you so do let us know when we get it right and also when we do not. We will refund the cost of items (not postage) returned within seven working days of receipt in their original unused and unpacked condition.

Items Damaged In Transit
Please retain all packaging and notify us promptly.

Exchanging Items
Should you not be completely satisfied with your order; then please return the goods in its original packaging within seven working days of receipt. When returning goods please ensure you obtain proof of posting.